APTSPalooza: Where People Power Multifamily.
Our annual conference includes education, networking, & team building.
The Gideon Putnam
24 Gideon Putnam RoadSaratoga Springs, NY 12866-6218
United States
October 15–16 | Saratoga Springs, NY
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Two days. Fresh ideas. Real connections. Join multifamily pros from across the region for inspiring sessions, team-building, and a vendor networking night you won’t want to miss. We’re bringing the human touch back to the forefront—because technology is powerful, but people make the difference.
Get ready to gather in beautiful Saratoga Springs, NY, this October for a multifamily experience that’s all about people power. Over two energizing days, property managers, regionals, leasing pros, and independent owners will dive into fresh, fun, and inspiring sessions that put human connection back at the center—while still making the most of today’s tech. From mastering short-form video to turning conflict into cooperation (yes, even with the occasional “Karen”), you’ll walk away with practical tools, new perspectives, and renewed motivation.
We’ll kick things off the night before with a lively vendor networking event, perfect for meeting partners, swapping ideas, and sharing a laugh or two. And throughout the conference, team-building moments will spark new relationships and strengthen old ones—because in multifamily, your greatest asset will always be the people around you.
Be sure to review the hotel information and secure your room. The Deadline is September 15!
| Price | |
|---|---|
|
APTSPalooza Education Conference & Tradeshow
|
$199.00 |
|
Wednesday Evening Networking ONLY
|
$25.00 |
|
Wednesday Evening Networking & Vendor Tradeshow
|
FREE |
Agenda
| October 15 | |
| 5:00 PM - 7:30 PM | Welcome Reception: Meet and Greet: Tradeshow Sneak Peek! Kick off APTSPalooza in style at our lively Welcome Reception! Join us for an evening of meaningful connections as you mix and mingle with top vendors, reconnect with colleagues, and meet new faces in a warm, welcoming atmosphere. Enjoy delicious refreshments and drinks while getting an exclusive first look at the Trade Show before it officially opens. It’s the perfect opportunity to network, unwind, and set the tone for a successful week ahead. We can’t wait to welcome you! |
| October 16 | |
| 8:00 AM - 9:00 AM | Registration & Vendor Networking |
| 9:00 AM - 9:15 AM | Welcoming Remarks Kara Rafferty, President of the Board, APTS of NY |
| 9:15 AM - 10:00 AM |
"Pets are the New Kids and Plants are the New Pets" Presenter: Victoria Cowart, CPM, NAAEI Faculty, Sr. Director Education , Petscreening
Today’s renters consider their pets vital members of their families, and operators must respond accordingly. This session will explore best practices in pet policy management, offering strategies for implementing pet-inclusive policies while highlighting their potential to positively impact your property's financial performance. |
| 10:00 AM - 10:15 AM | Diamond Sponsor Remarks Thank you to our Diamond Sponsors! |
| 10:15 AM - 10:45 AM | Networking Break with Vendors Stop by the APTS of NY member exclusive supplier/vendor booths and see how our vendor members can help you run your business more efficiently, save you money, and so much more! |
| 10:45 AM - 11:30 AM |
Breakout Session: Maintenance and Frontline Teams
Presenter: Lauren Valentine, Partner, Sandler Training Frontline employees play a critical role in shaping the resident experience and driving long-term retention. This session will highlight proven strategies for maintenance and onsite teams to enhance daily interactions, foster stronger resident relationships, and positively influence renewals and referrals. |
| 10:45 AM - 12:30 PM |
Breakout Session: Stop 'Just Following Up': Why it Doesn't Work -- And What To Do Instead!
Presenter: Kara Rafferty, Director of National Sales, ApartmentGeofencing.com Just following up…” has become the empty small talk of multifamily sales and leasing—ignored, deleted, and forgotten. In this eye-opening session, we’ll explore why this tired tactic fails, how it contributes to burnout and low response rates, and what you can do instead to spark real conversations, build authentic connections, and move the needle. |
| 10:45 AM - 11:30 AM |
Breakout Session: Completing the Picture: Mental Health for Employees & Employers
Presenter: Victoria Cowart, CPM, Sr. Director of Education, Petscreening This session delves into the critical topic of mental health in the property management industry. We will explore unique stressors faced by industry professionals, effects on our well-being & performance, and the broader organizational impact. You will gain actionable strategies to foster a healthier workplace environment to promote positive mental health outcomes. |
| 11:45 AM - 12:30 PM | Breakout Session: Turn Conflict to Cooperation: Because Karen's and Ken's are Customers Too! Presenter: Tammy Longo, Regional Sales Executive, ALN Data |
| 11:45 AM - 12:30 PM |
Breakout Session: Who is Ready to Serve PIE: Personalize, Inform, Engage?
Presenter: Ronald Harrington, Founder, RWR Consulting This engaging course, serves up the fundamentals of exceptional customer service & experience with a side of strategy. Learn how to deliver standout service using the PIE framework— helping your team shift from simply serving to truly wowing. With a focus on experiences that leave prospects craving more, this course is your recipe for turning everyday interactions into unforgettable moments. |
| 11:45 AM - 12:30 PM | Short Form Video Marketing: What You Need to Know Presenter: Matthew Kilmurry, Intrinsic Digital |
| 12:30 PM - 1:30 PM | Lunch and Networking Break with Vendors Enjoy Lunch and Networking Time with our Vendor/Suppliers |
| 1:30 PM - 2:15 PM | Next In Line: Building Leadership Before the Title Presenter: Tammy Longo, Regional Sales Executive, ALN Data |
| 2:30 PM - 3:15 PM |
HI + AI = The Perfect Leasing Duo
Presenter: Ronald Harrington, Owner and Founder, RWR Consulting Explore how Human Intelligence (HI) and Artificial Intelligence (AI) can work together to elevate the leasing experience. Learn how to use AI effectively, improve follow-up, and blend tech with the human touch for better communication and customer service. It’s not man vs. machine—it’s magic with both. |
| 3:30 PM - 4:00 PM | Awards, Final Remarks and Reception Join Us as we toast our 2025 Award Winners. |
Thank you to our 2025 Sponsors!
Thank you to our member exclusive 2025 Exhibitor/Vendors!
Hotel Accommodations
To reserve your room at the Gideon Putnam Hotel:
- Call: 866-746-1077
- Mention: APTS of NY room block
- Group Code: KGK92025APTSNY
- Rate: $174/night (single or double occupancy, plus tax)
- Reservation Deadline: September 15
- Check-in: 4:00 p.m.
- Check-out: 11:00 a.m.
- Cancellation Policy: Cancel at least 72 hours before arrival to avoid charges.
Rooms are limited, so we recommend booking early.
For More Information:
Thank you to our 2025 Sponsors!